Tickets

Ticket analytics

GET/v1/guilds/:guildId/tickets/analytics

NeedsOwner's keynyx+tickets plugin ontickets:read

The same analytics payload the dashboard renders. Volumes, close times, first-response times, and close-time ratings, over the last 30 days. totalClosedTickets is all time.

Request

$ curl "https://api.nyx.cool/v1/guilds/1467281625954914369/tickets/analytics" \
    -H "Authorization: Bearer nyx_live_..."

Response200

{
  "guildId": "1467281625954914369",
  "premiumActive": true,
  "windowDays": 30,
  "summary": {
    "totalClosedTickets": 412,
    "windowOpenedTickets": 96,
    "windowClosedTickets": 91,
    "ticketsWithFirstResponse": 88,
    "averageFirstResponseSeconds": 364,
    "averageMessagesPerTicket": 14.2,
    "ratingCount": 63,
    "averageRating": 4.6
  },
  "ratingDistribution": { "1": 1, "2": 2, "3": 6, "4": 18, "5": 36 },
  "topCategories": [
    { "categoryId": "billing", "categoryName": "Billing", "ticketCount": 34, "share": 0.37 }
  ]
}