Tickets

Open ticket queue

GET/v1/guilds/:guildId/tickets/queue

NeedsOwner's keynyx+tickets plugin ontickets:read

Every open ticket right now: who opened it, who claimed it, how old it is, and which ones are overdue. The live view for an external support dashboard.

Request

$ curl "https://api.nyx.cool/v1/guilds/1467281625954914369/tickets/queue" \
    -H "Authorization: Bearer nyx_live_..."

Response200

{
  "guildId": "1467281625954914369",
  "summary": {
    "totalOpen": 4,
    "unclaimed": 1,
    "responseOverdue": 0,
    "inactivityWarningDue": 1,
    "autoCloseDue": 0
  },
  "queue": [
    {
      "channelId": "1500847305706836070",
      "channelName": "ticket-0042",
      "categoryId": "general_support",
      "categoryName": "General support",
      "openerId": "263304948291207170",
      "claimerId": null,
      "status": "open",
      "createdAt": 1787160000,
      "lastActivityAt": 1787163000,
      "ageSeconds": 4448
    }
  ]
}